For comments and/or suggestions:
Hongkong Post
Hongkong Post Headquarters
2 Connaught Place, Central, Hong Kong
General Enquiry
| Tel: | (852) 2921 2222* |
|---|---|
| Fax: | (852) 2868 0094 |
| E-mail: | [email protected] |
* Hongkong Post will not contact members of the public through this telephone number.
For General Enquiry Hotline of Hongkong Post at 2921 2222, after selecting language, please press [8] (Other enquiries and complaints) and then press [5] (Speak to customer service representative). Your call will be transferred to a hotline arranged by Hongkong Post and “1823” of the Government for answering enquires related to Hongkong Post. If the line is busy, you may leave your message with the phone recorders and customer service representatives of “1823” will call back as soon as possible. You may also dial “1823” direct to obtain information about the services provided by the Department.
Enquiry and Complaint
Send us an e-mail to enquire about our services or to lodge a complaint:
| Stamps and Philately: | [email protected] |
|---|---|
| Mail Tracing: | [email protected] |
| Others: | [email protected] |
Notice to Postmaster General Under Post Office Ordinance
Information and notices required to be furnished to Hongkong Post under the Post Office Ordinance may be submitted to the Postmaster General through e-mail at [email protected].
Alternatively, such information and notices may be submitted to the Postmaster General at
Post Office Headquarters,
General Post Office,
2 Connaught Place,
Central, Hong Kong
The correspondence may be presented in writing in the format prescribed in General Manner and Format of Electronic Transactions Ordinance.
The Public’s Role
We welcome any comments or suggestions on the postal service. There may be occasions when, despite our best efforts, we are unable to meet our targets. In such cases you have a right to a full and prompt explanation.
Enquiry, Suggestion & Complaint
You may obtain information about postal services or lodge your suggestion and complaints through the following channels:
| General Enquiry Hotline: | (852) 2921 2222 |
|---|---|
| Fax: | (852) 2868 0094 |
| E-mail: | [email protected] |
You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows:
| Services | Correspondence Address | Customer Care Hotlines | Operating hours: | Fax No. |
|---|---|---|---|---|
| Counter services | General Manager (Retail Business)Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon. |
Counter services hotline: (852) 2525 5856 |
9:00 a.m. – 5:00 p.m. Mon to Fri 9:00 a.m. – 12:00 noon Sat |
(852) 2868 1442 |
| Mail delivery | General Manager (Mail Distribution)Unit 1604-1605, 16/F, Kwun Tong View, 410 Kwun Tong Road, Kwun Tong |
Mail delivery services hotline: (852) 2723 3454 |
9:00 a.m. – 5:00 p.m. Mon to Fri 9:00 a.m. – 12:00 noon Sat |
(852) 2312 1455 |
| Street posting boxes | General Manager (Mail Processing)5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon |
Street posting boxes services hotline: (852) 2356 2516 |
8:00 a.m. – 6:00 p.m. Mon to Sat | (852) 2908 0425 |
| Barrier-free facilities | Access Coordinator [Attn: General Manager (Planning and Development)]5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, KowloonAccess Officers The postmaster of each post office is the Access Officer on site to assist persons in need. |
General Enquiry Hotline: (852) 2921 2222 |
24-hour | (852) 2868 0094 |
Whenever possible, we will respond immediately. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days.
Right of Appeal
If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong.